Frequently Asked Questions
Materials & quality
What is Celvina jewelry made from?
18K gold plating over surgical grade stainless steel with a PVD coating. No copper, no brass, no lead and no nickel.
Is it waterproof?
Yes. Shower in it, swim in it, sweat in it. The PVD coating means the plating will not lift or fade.
Will it tarnish or turn my skin green?
No. Every piece is tarnish-free and hypoallergenic, so it is safe for sensitive skin and made for all-day, everyday wear.
How do I care for my jewelry?
Wipe it with a soft dry cloth now and then. Avoid perfume and harsh cleaning products directly on the piece.
Orders & personalisation
How long does personalisation take?
Personalised pieces are made to order and dispatched within 1–3 business days.
Can I change my order after placing it?
Get in touch as soon as you can at support@celvina.com. Once a personalised piece has entered production we can no longer change it.
How does Buy 2, Get 1 Free work?
Add any three pieces to your cart and you pay for two. The lowest priced piece is free and the discount is applied automatically at checkout.
Shipping & returns
Where do you ship?
We ship worldwide with tracked delivery. Shipping is calculated at checkout.
What is your returns policy?
30 days on unworn, non-personalised pieces. Personalised items can only be returned if they are faulty.
What does the warranty cover?
Every piece carries a 2-year warranty against plating and manufacturing faults.