Celvina Payment Policy

1. Accepted Payment Methods

At Celvina, we offer a range of secure and convenient payment options to make your shopping experience smooth and easy. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay & Google Pay

All payments are processed in British Pounds (GBP).

2. Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined or fails, your order will not be confirmed.

3. Pricing & Currency

• All prices listed on celvina.com are in British Pounds (GBP).
• Prices are subject to change without notice.
• Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

Celvina uses SSL encryption and trusted payment gateways to ensure that all transactions are 100% secure. We do not store or have access to your payment card details. All payments are processed through secure, third-party systems that comply with PCI DSS standards.

5. Refunds & Chargebacks

Refunds are processed according to our Return & Refund Policy. If you experience any issues with your payment or order, please contact us before initiating a chargeback.

Unauthorized chargebacks will be investigated and disputed where appropriate.

6. Fraud Prevention

Celvina reserves the right to cancel, hold, or request additional verification for any order suspected of fraudulent or unauthorized activity. Additional identity verification may be required for high-value orders.

7. Contact Us

Store Name: Celvina
Address: 49 Thornville St, Burley, Leeds LS6 1JL, UK
Email: support@celvina.com
Phone: +44 7711 990010
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +1)

We do our best to reply to all emails within 1–2 business days.