FAQ – Celvina

Welcome to the Celvina Frequently Asked Questions page. We’re here to help you have the best shopping experience. If you don’t see your question here, you can always contact us at support@celvina.com.

1. How long will it take to receive my order?

Handling time: 1–2 business days
Transit time (UK): 3–6 business days
Estimated delivery time: 4–8 business days total

For more details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.

3. Where is Celvina located?

Celvina is a UK-based online brand. All orders are shipped within the United Kingdom.

4. What if I receive a defective product?

If your item arrives damaged or defective, we will replace it at no cost. Please contact us within 30 days of delivery and our team will assist you. See our Return Policy for full details.

5. Can I cancel my order after it’s placed?

Yes. You can cancel your order within 24 hours of placing it. Please email us at support@celvina.com with your order number.

6. What is your return policy?

We offer a simple and hassle-free 30-day return policy. For conditions and steps, please check our Return Policy page.

7. When will I get my refund after returning a product?

Once we receive and inspect your returned item, we will process your refund. Refunds typically appear on your original payment method within up to 7 business days, depending on your bank or payment provider.

8. Do you offer any warranties or guarantees on your products?

Yes, all purchases come with a 30-day warranty. Please refer to our Return/Refund Policy for more information.

9. How can I contact customer support?

You can reach us anytime at support@celvina.com or through the Contact Us page on our website.

10. Do you ship internationally?

No. We currently only ship within the United Kingdom.

11. Do you have a physical store location?

No. Celvina is an online-only store, which helps us keep prices fair and offer a wider selection of products.

12. Can I place a bulk order?

Yes, we accept bulk or business orders. Please contact us at support@celvina.com with the details of your request.

13. How can I exchange a product?

Please refer to our Return Policy for instructions on exchanges. In most cases, we will guide you to return the original item and place a new order.

14. How can I track my order?

After your order is shipped, you will receive a tracking link via email. You can also use the Track Order page on our website.

Contact Information

Store Name: Celvina
Email: support@celvina.com
Address: 49 Thornville St, Burley, Leeds LS6 1JL, UK
Phone: +44 7711 990010
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT +1)

We do our best to reply within 1–2 business days.